Guidelines for Experts
“Trust n Review” is here to help you impress, improve, and innovate. We do it by giving you a powerful review platform built on openness and collaboration that lets you engage with and collect insights from Lerner’s/Users. You can use “Trust n Review” for free or subscribe to our paid services.
We only ask that you respect and follow these guidelines (together with our Terms and Conditions) to help us all keep “Trust n Review” a collaborative and trustworthy place for everyone to enjoy. We thank you for trusting in us.
“Expert” Defined
In the context of Trust N Review, an “Expert” is a professional with high knowledge, skill, and experience in a specific field or discipline. This term encompasses various professionals, including academic tutors, sports coaches, music teachers, language tutors, and fitness trainers.
An Expert on our platform is defined by their proficiency in a particular subject or activity and their ability to impart their knowledge and skills to Learners effectively. They are educators, mentors, and guides who can facilitate learning and help Learners achieve their personal development goals.
Experts on Trust N Review are carefully vetted to ensure they meet high standards of professionalism and competence. They are also reviewed and rated by the Learners they work with, providing a transparent and reliable measure of their performance and the quality of their services.
Whether you offer one-on-one tutoring, a coach at a sports academy, or a freelance language tutor, if you have the knowledge, skills, and passion to help others learn and grow, you are an Expert. Trust N Review is here to connect you with Learners who can benefit from your expertise.
- Who can and can’t write a review
Users/learners who have had a recent, genuine experience with services can write a review about it. But anyone with a conflict of interest cannot write a review of your services, including you, your employees, and your immediate family members. It also means you and your employees can’t review a competitor. This is to protect the integrity of reviews. - Asking for reviews
If you’re asking for a review, your invitation process and language should be fair, neutral and unbiased. It’s possible to ask reviewers to provide a reference number when they leave a review to help identify an experience.
You shouldn’t provide incentives like discounts, monetary rewards, loyalty points, gifts, coupons, referral bonuses and the like when asking for reviews.
Reviews can’t be collected with consumers, companies, organizations, individual freelance coaches or volunteer coach premises without our permission. And you can’t ask customers to use your equipment (for example, an iPad) to review your services. - No fake reviews!
Don’t write or ask people to write fake reviews. We have zero tolerance for fake reviews and will remove them. - Don’t recognize a reviewer?
We allow reviewers to choose their username, so you might not always recognize their name as your customer. But that doesn’t mean they haven’t had a genuine, recent experience with your engagements. - Be nice
We expect you to be a respectful contributor to our platform. So be nice. Don’t post anything harmful, hateful, discriminatory, defamatory or obscene. And don’t lie, bully, blackmail, make threats or do anything illegal. - Be Private as much as you can
We want the privacy and safety of everyone to be respected and protected, so don’t post any sensitive or personal information. We’re talking names, phone numbers, addresses, email addresses, and anything else that could be used to track, identify, contact or impersonate someone. - Factual disputes
We won’t remove a review just because you think it’s unfair, don’t agree with its content, or think the reviewer should have left you a higher rating. We don’t get involved in disputes about what happened between a Learner and an Expert. “Trust n Review” is a consumer review platform, not a regulatory authority or a court of law. - Sensitivity of content
We’re a platform that sits between Consumers(Learners) and Experts(Coaches / Organizations/Freelance Coaches/ Academic Tutors/Fitness Trainers/ Music Teachers/ Language Tutors) - Experts(Coaches / Organizations/Freelance Coaches/ Academic Tutors/Fitness Trainers/ Music Teachers/ Language Tutors) so we have to balance competing responsibilities: We want to let everyone tell their story (good or bad), but we’re also required to take down words and statements that are likely to cause serious harm to someone’s reputation or severe financial loss to a business.
But remember, just because a review is negative doesn’t mean it’s defamatory. - Your business account and profile page
You can use it to send invitations, reply to reviewers and flag reviews that breach our guidelines. The information shown on your business profile page must be correct and not misleading. - Reviewers own their reviews.
A review is owned by the person who wrote it. They can edit or delete their reviews at any time and can write more than one review if they’ve had more than one experience with your business. But they don’t have to update their review if things change — like if you refund them. Pressuring or incentivising a reviewer to change or delete their review is unacceptable. - Win-Win For ALL:
We’re all for freedom of expression, but some content won’t be acceptable. We can delete an Expert (Coaches / Organizations/Freelance Coaches/ Academic Tutors/Fitness Trainers/ Music Teachers/ Language Tutors)reply that breaches these guidelines. And if you misuse our platform, we can block access to or suspend features in your business account, place a consumer alert on your profile, and potentially even terminate agreements with us. - The final say
These guidelines are just that: guiding principles. Please understand that we have the final say about the interpretation and application of these guidelines, and we can update them at any time.